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CUSTOMER SERVICE
100% Satisfaction Guarantee
Molly Lu jewelry is made with love, and the artist prides herself on craftsmenship and attention to detail. This is why each of Molly Lu's pieces comes with a 100% Satisfaction Guarantee.
 
Adjustments: Need something adjusted to fit or tweeked in some manner? No problem! You should be radiant and carefree while wearing your jewelry, not worrying about it being in the way, choking you, or falling off. I am glad to make small adjustments on my jewelry. These adjustments are subject to a small fee for extra materials if need be.
 
Defects: All of Molly Lu jewelry is guaranteed to be free from defects in craftmenship or materials. Should a flaw be detected and examination reveals it was due to neglagence on my part,  the item will be replaced or repaired to as close to original condition as possible (depending on availbility of materials), at no additional cost.
 
Returns: If you find that the item is not to your liking, please return the undamaged item within 14 days of receipt. Please call or email before returning an item. If mailing, you must get the package insured and retain your shipping receipt.
 
Privacy: I dislike spam and junk mail as much as anyone. Our customers are very important to us, and Molly Lu will never sell your information. I will put you on an email list and periodically send you updates and specials. If you wish to not be on this list email molly"at"mollylu"dot"com and request to be taken off.
 Cheers! Thanks for visiting.
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